Support

Whatever is hitting your site, whether it be good, like a major surge in traffic caused by a successful marketing promotion, or bad, like a DDoS attack designed to take your site down, Webscale has you covered. The Webscale promise is the highest performance, uptime and security, combined with ease of use for our customers and partners.

Here for you, day and night

The Webscale support team is available via email to resolve customer issues 24 x 7 x 365.

Normal support requests, such as information or changes to production systems, should be sent to support@webscalenetworks.com.

Critical requests that are impacting your customers’ ability to checkout or purchase items through your site should be sent to critical@webscalenetworks.com.

Webscale’s support system will immediately reply with the case number created for the request. Critical requests will be responded to by support personnel within 30 minutes. Non-critical requests will be responded to within one business day.

Looking to expand your mind?

Check out our database of frequently asked questions and our repository of user guides and articles in our Knowledgebase.

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